The nook by Sandra FAQ

Do you make custom furniture to order?

Yes, we do! We’re happy to take on custom furniture projects tailored to your style, space, and needs. Whether you have a specific design in mind or want to reimagine an existing piece, we’ll work with you to create something unique and meaningful.

Because we specialize in upcycled materials, each custom piece is one-of-a-kind and may include vintage or reclaimed elements. This not only makes your furniture special, but also sustainable.

How to Order:

  • Get in touch with your idea, measurements, and any inspiration photos.
  • We’ll discuss design options, finishes, and timeframe.
  • Once confirmed, we’ll begin crafting your piece with care.

Custom projects typically require a 50% deposit and may take 3–6 weeks depending on complexity.

Have something in mind? Contact us to get started—we’d love to bring your vision to life.

Custom pieces typically take 2 to 3 weeks to complete, depending on the design, size, and materials required. We’ll give you a more accurate timeframe once we’ve discussed your project.

If you have a specific deadline in mind, let us know—we’ll do our best to accommodate it whenever possible.

We do not ship internationally at the moment.

We accept a range of secure and convenient payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfer (for custom orders—details provided upon request)
  • Mobile Payments (e.g. Apple Pay, Google Pay – where supported)
  • Cash (available for local pick-up orders only)

All online payments are processed through secure, trusted platforms to ensure your information is protected.

If you have any questions or need help with payment, feel free to contact us.

We stand behind the quality and craftsmanship of our products. Each piece—whether it’s upcycled furniture, handcrafted jewellery, fluid art coasters, or original paintings—is made with care and attention to detail.

Warranty Coverage:

We offer a 30-day limited warranty from the date of purchase. This covers:

  • Defects in craftsmanship
  • Faults in materials (under normal use)

What’s Not Covered:

  • General wear and tear
  • Damage caused by misuse, accidents, moisture, or extreme temperatures
  • Natural imperfections or signs of age in upcycled or vintage materials (these are part of the charm!)

If something doesn’t seem right, please reach out within 30 days of receiving your order. We’ll work with you to resolve the issue—whether through a repair, replacement, or store credit.

Yes, you’re very welcome to visit our showroom! To ensure we can give you the time and attention you deserve, visits are by appointment only.

Booking in advance allows us to prepare for your visit and show you available pieces, custom options, and materials.

To schedule your appointment, simply contact us with your preferred date and time—we’ll do our best to accommodate you.

We look forward to welcoming you!

Return Policy

We want you to love your purchase! If something isn’t quite right, please read our return policy below.

  • We accept returns within 14 days of delivery.
  • Items must be unused, in their original condition, and returned in the original or secure packaging.
  • Once we receive the item, we’ll issue a refund or exchange, excluding original shipping costs.

Because of the nature of our products, we cannot accept returns on:

  • Custom-made or personalised items
  • Sale items
  • Gift cards
  • Items damaged after delivery due to misuse or care issues

If your item arrives damaged or faulty, please contact us within 48 hours with photos of the item and packaging. We’ll make it right with a replacement, repair, or refund.

  • Buyers are responsible for return shipping costs unless the item is faulty.

We recommend using a tracked service for your peace of mind

Get in touch with me anytime.

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